Hello everyone,
Business as usuall at Orbitfiles.com 🙂 everything is in place. By the end of Monday, updates on Public file pages should also work fine.
As u also noticed Hercules functions faster now.
Now concerning the FTP access, we have started working on that, in a week from now we will have a better view on when we expect to have it done.
Once more thanks for being patient and so supportive.
Orbitfiles.com Team
Orbitfiles.com Blog 
September 11, 2006 at 9:55 am |
Btw,
Expect some minor errors for few more hours especially while uploading files, soon to be fine however.
Regards
September 11, 2006 at 9:55 am |
Erm ….. is it just me or are others getting re-directed to the blog when trying to access the orbitfiles.com homepage?
September 11, 2006 at 10:27 am |
Oh… thanx a lot.. I see its working fine and faster than before.. thanx
September 11, 2006 at 10:31 am |
Oh lord what is this………finally i am able to login to my id but when i try to access any of my stored information it gives 404 error ………. will i loose all the information………nothing comes up though the names are showing up for the stored information.
September 11, 2006 at 12:28 pm |
hixhix i try many times but it does not work, are there any link for me download lastest Hercules soft, thank a lot for help!!
__________
trannguyen
September 11, 2006 at 12:30 pm |
Still can’t get anything to work. When I try to access file I get an error. Hercules isn’t working at all, just get an illegal action error.
September 11, 2006 at 1:50 pm |
OK. So you say it’s all up and working, yet I can still not access files. I can view a list of what they are, but cannot download or view the file itself. Don’t mind to much, just very frustating when you say it all works ok, yet it clearly doesn’t.
Do you not check before you post????????
September 11, 2006 at 2:02 pm |
Seems like it is down again…
September 11, 2006 at 3:10 pm |
I can’t log in at all. I just keep getting redirected to the blog site. ?????
September 11, 2006 at 3:40 pm |
same here
September 11, 2006 at 4:20 pm |
I can’t access my account and log in. You kept saying its ok and its not
September 11, 2006 at 4:39 pm |
Here all OK.
The site works perfectly.
September 11, 2006 at 4:42 pm |
to those that say it’s not working, are you going here? http://38.101.216.81/
September 11, 2006 at 5:17 pm |
It is up again (DNS issues?) but you STILL cannot upload large files (30+ megs) — Hercules fails. So the site might as well be down for me.
September 11, 2006 at 6:08 pm |
Yayyy!!!! My files are back! Just hope they keep like this 🙂 Thanx Orbitfiles team! Oh and in here I was able to log on http://www.orbitfiles.com – no problem at all.
September 11, 2006 at 6:08 pm |
Guys,
it is local ISP issues, go to start > run > cmd
type “ping orbitfiles.com” if it shows 209.85.19.114 then your ISP caching is slow 😦 this is our old IP.
If you go to http://www.dnsstuff.com/ and ping orbitfiles.com it shows our new and correct IP 38.101.216.81.
I guess you have nothing to do but wait.
As for uploading, it is fixed now. If you come with any other problems for faster return email us at support@orbitfiles.com
Regards,
Orbitfiles.com team
September 11, 2006 at 7:08 pm |
I am still having trouble to.
All my files say error 404
:((
September 11, 2006 at 9:27 pm |
downloades are as slow as hell
please do something about it
September 11, 2006 at 11:59 pm |
Uploads are slow as well — that is, if they don’t fail.
September 12, 2006 at 2:17 am |
my max download seep is 400 kb/s
i get only 30 kb/s
thats totally not what i paid for
September 12, 2006 at 6:21 am |
I tried the ping orbitfilees.com and its still not working for me.
September 12, 2006 at 10:58 am |
Does anyone know how to contact them.
Numer does not work and the email comes back to me ???????
September 12, 2006 at 11:47 am |
Irene ~ you may like to try this e-mail, elias@orbitfiles.com
September 12, 2006 at 1:00 pm |
How about the homepage? It is still terrible to see!
By the way, it’s so good to see the Orbitfiles working on my computer!
September 12, 2006 at 1:48 pm |
Downloads ar failing, if they work at all. ANd speeds are appaling. 10mb can be ‘wizzed’ to your pc in just under an hour – isn’t modern technology the greatest??
September 12, 2006 at 2:39 pm |
Is it possible to get a refund? Definitely not what I paid for. Downloads are slow and uploads fail most of the time (and when they aren’t then they are terribly slow)
September 12, 2006 at 2:54 pm |
When exactly *is* normal service going to be resumed, please? The site’s been down for at least four days now.
September 12, 2006 at 3:22 pm |
yeah now i even cant login i want my money back!!!!!!!!
September 12, 2006 at 3:33 pm |
me to i can’t login
September 12, 2006 at 3:48 pm |
What a worthwhile move, eh?
September 12, 2006 at 3:51 pm |
Guys… my files were back to normal yesterday, but today they’re offline again :(…
September 12, 2006 at 4:29 pm |
email to support now bounces. I guess I will contact paypal for a refund.
Sigh.
September 12, 2006 at 5:24 pm |
Yeah i think i have to open a dispute in my paypal
September 12, 2006 at 6:07 pm |
Is this ever going to be back up or should we go elsewhere
September 12, 2006 at 6:08 pm |
bah, you guys are like my 12-yr. old cousin. he’ll come up with something simply genius, but he’s only good for a few hours, and then he’s completely useless. on a positive note, at least this drama started a day after i tried this service, so i never set up to pay for any of this.
September 12, 2006 at 6:56 pm |
I am not able to login my account after server upgrade?????????????
why??????????????
September 12, 2006 at 7:33 pm |
yeah i cant login either
im defo using the right login and password cos i checked with what it says on my activation email that ive still got
hope this gets sorted soon
September 12, 2006 at 7:45 pm |
Let’s see now.
Web page is there. I managed to access it just fine about 5 hours ago. I uploaded three files, went to work, set up the links and sent them out, checked them and was happy they worked, then found out that they weren’t anymore.
And now my login information isn’t recognised, my shared downloads page is empty and my attempt to get my password resent to me brings up a DB error (“unknown errorSELECT user_id FROM storage_members WHERE email ”
Support have been emailed and are yet to get back to me, and now my files are completely inaccessible.
Ping shows the more recent IP address, so please don’t tell me this has anything whatsoever to do with my IP caching being slow. It looks more like somebody’s corrupted the database. If you’ve not got a backup, you’ve some explaining and refunding to do.
Please answer people’s emails, tell people what in the name of all that’s unholy is happening with the files they’ve entrusted to your site, and explain what about your service you think is worth paying for in its current incarnation?
September 12, 2006 at 8:15 pm |
Like someone else already said, bye bye Orbitfiles. I cannot afford to wait any longer to gain access to my files and must assume that all my hard work has been a waste of time and is now lost …. sigh.
September 12, 2006 at 8:37 pm |
Please Orbitfiles Staff, Please correct this.
I still belive that its a matter of time that your service will get stabled.
September 12, 2006 at 9:22 pm |
some are playing some people not cannot login whats the deal now
September 12, 2006 at 9:26 pm |
I also can’t login with my old account information. With the move to the new servers was all the old information lost somehow? The website appears to be normal, but all of my old links to my files send me to a strange orbitfiles page I’ve never seen before. As I had a free account anyway, I have no problem with re-signing up and re-uploading my files (as much as this would be a PAIN …). Please advise…
September 12, 2006 at 9:36 pm |
I’m a paying member. This morning the service were ok. This afternoon I can’t login.
What’s happened?
September 12, 2006 at 10:37 pm |
That’s a real pitty, I lost almost all of my files… Just hope the Orbit files team fix this soon!
September 12, 2006 at 10:41 pm |
THIS SHIT SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ORBITFILES CAN KISS MY ASS!
September 13, 2006 at 12:27 am |
I just logged in and ALL MY FILES ARE GONE!!!
WHAT THE HELL IS GOING ON?
WHERE ARE MY FILES!!!!?????
September 13, 2006 at 12:44 am |
Thank You Confused, Scotland
for your help 🙂
I will email them.
September 13, 2006 at 1:12 am |
email did not work.
what a waste of hard work.
inform people what is going on and stand by your word
September 13, 2006 at 1:38 am |
files are bak
but the download and uploading speed is slow
please do something about it
September 13, 2006 at 3:44 am |
oh i really happy to see homepage and down load from orbitfiles.com upload and download work fine >>> i can download 2k/1 seccccccccccccccccc what is happen???
September 13, 2006 at 4:05 am |
The day after I pay $20, it all goes away.
I realize that shit happens, but 5 days is out of hand.
We all need our files!!
Keeping us informed would go a looong way, guys.
Just what is the problem this time? And don’t say it is us, we haven’t moved or changed anything.
I have a site that relies on these files, and I’m sure others do too.
Come on, either fix it or give us all refunds. Personally, I would rather you fixed it!
September 13, 2006 at 7:50 am |
ok i can log in and get my files now- thanks
September 13, 2006 at 8:18 am |
I confirm. Now it’s all ok (seems…).
September 13, 2006 at 9:36 am |
SLOW, VERY VERY SLOW.
Please correct this
September 13, 2006 at 2:35 pm |
I have a suggest.
Why don’t you implement in addiction to ftp, the possibility to use the Reget with http, insted of re-download from the beginnig?
September 13, 2006 at 3:31 pm |
Whew! I was able to login today and all my files are intact and I was able to download them all from my websites. Congrats. The site seems to run a bit slower than it used to though…but I’m glad nothing was lost!
September 13, 2006 at 6:59 pm |
I just wanted to say that the people behind orbitfils do understand their customers. They refunded my money today (I opened a dispute with paypal). I will definitely rejoin if and when the bugs are worked out (I really hope they do).
September 13, 2006 at 8:14 pm |
I hope things get fixed soon…I was planning to buy the $20 plan, but I guess I’ll wait some more.
The uploads are really slow right now ( 25kb/s ) and the download speed is a joke. ( 13kb/s )
Really hope you can fix this soon.
September 13, 2006 at 8:38 pm |
download speed is very slow
as well as the upload speed
please fix this, everything else is fine
September 14, 2006 at 7:56 am |
Hey. I have a problem to write an email to support@orbitfiles.com.
Remote MTA orbitfiles.com: SMTP diagnostic: 553 sorry, that domain isn’t in my list of allowed rcpthosts (#5.7.1)
Someone could try, please?
September 14, 2006 at 12:30 pm |
Helloooooo…….. is anybody out thereeeeee???
Orbit files staff – are you still around??!!
The last blog you have submitted says business as usual, clearly it isn’t! Unless you plan to offer speeds up to 15kb/s?
Your email doesn’t work, you don’t seem to be replying to anyones comments, nor has the service improved at all over the last few days.
A message stating simply:
‘We are working on the speed issues and are trying our hardest to change this’
Just be nice to know that you know about this problem and are sorting it. As it stands, it seems to be that you think everything is peachy.
September 14, 2006 at 1:36 pm |
BUG: Mail to support@orbitfiles.com is bouncing:
Remote MTA orbitfiles.com: SMTP diagnostic: 553 sorry, that domain isn’t in my list of allowed rcpthosts (#5.7.1)
September 14, 2006 at 1:45 pm |
BUG: There is no public place to post bug reports and solutions
… except as a response to a blog post. Who knows whether this will ever be read?
I realize that some problems will involve personal information that should not be made public (i.e. passwords, real names, email addresses, payment info, etc.), but a public bug database would be a big help to customers.
September 14, 2006 at 1:48 pm |
BUG: Orbitfiles.com is not keeping customers informed
… about current problems, expected time to solution, and priorities
Just read this thread. You have a lot of unhappy customers at the moment. How many customers don’t read this blog, don’t post to this blog, don’t even know this blog exists?
September 14, 2006 at 1:58 pm |
BUG: cannot delete published files
User ID = rpyron666
I posted and published a bunch of files before the orbitfiles upgrade. I then realized the files needed more work, and tried to delete them.
Now the files are no longer visible from “My Storage”, but they are still visible on my public download page:
http://www.orbitfiles.com/download/rpyron666
When I upload new versions of these files, both versions are visible on the download page, but there is no way to distinguish between them.
I want to start over, so I deleted all files in “My Storage”, which now shows two folders with 0 bytes each — exactly as I intended. However, I also see “Total space used: 1.34 Gb”, and about 70 files in my download page.
I would like to get rid of these extraneous old files before I upload the latest versions, but “My Storage” cannot access them.
September 14, 2006 at 2:03 pm |
BUG: No directory structure available on download page
I have my files organized into folders, for my convenience and for that of my friends I want to share files with. However, the download page presents everything as a flat folder. If files from two or more folders have the same name, they all show on the download page with the same name, and no indication of where they belong.
September 14, 2006 at 2:08 pm |
BUG: Filenames with spaces do not download correctly in Firefox
Download “19740618 Dr. Jekyll and Mr. Hyde.zip” using Firefox, and the resulting file is named “19740618”; the name is truncated at the first space, and even the extension is missing.
Downloads work correctly in Internet Explorer, but I can’t tell my friends they have to use IE; they wouldn’t be my friends any more 🙂
September 14, 2006 at 2:10 pm |
BUG: Need “Select All” and Select None” buttons in My Storage
Selecting over 300 files by clicking one checkbox at a time is really annoying.
September 14, 2006 at 4:08 pm |
We want to upload and download our files at reasonable speed. We want to use an actually functional Hercules or some other method so we can transfer more than one file at a time and update new and modified files without having to resend everything all over again again. We want to logon to access our stuff whenever we need it, not whenver Orbitfiles happens to be up and running. In other words, we want you to deliver the services you promised and so readily took our hard-earned money as payment for.
Now, either you do this by September 18 or you give me my $20 back. No ifs, ands or buts. And for crying out loud, enough with the fake blog praise. It’s embarassing us all.
September 14, 2006 at 4:11 pm |
Actually, after reading more of this blog, I’ve changed my mind. Thank you but not thanks, Orbitfiles, GIVE ME MY MONEY BACK!!!
September 14, 2006 at 6:17 pm |
I did get a refund. I opened up a dispute with paypal – I got the refund in one day.
September 17, 2006 at 10:25 pm |
Thanks for the advice, Daniel. I’ve just opened up a dispute with PayPal as well. I hope that Orbitfiles is good enough to refund my money as they did yours. Like you, I will consider returning as a paying customer if and when they work out the bugs…so long as Orbitfiles does the right thing now by giving my money back.
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